A CRITICAL REVIEW OF OUTSOURCING, OFFSHORING AND OFFSHORE OUTSOURCING OF FINANCIAL SERVICES

The extant literature on outsourcing, offshoring and offshore outsourcing is elaborate and vast. It deals with complexity in the definition to multiple theories to supplier-client relationships, applicable both in national and international context. Thi study critically reviews the various theories, models and definitions and suggests that there is a need to focus on the trust and control relationship between supplier-client in offshore outsourcing of financial services' project. Earlier studies focus on the role of trust and control using 27 variables in project quality, irrespective the type of data transferred involved in offshoring project. Researchers propose a model with an inclusion of Critical Data Transfer (CDT) risk as an additional variable to understand project quality.