TQM PRACTICES IN HBL INDUSTRIES LIMITED

Total quality management (TQM) is an integrative management philosophy aimed at continuously improving the performance of products, processes and services to achieve and surpass customer expectations. The overall objective and goals of this program is to gain maximum customer satisfaction with high quality products and glow in the market as a market leader. There are number of quality tools available in the market for quality like ISO, Six sigma, CMM etc.. all this tools leads to high quality initiation and change in every organization. Total Quality Management, TQM, is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices. In this paper we are dealing with one manufacturing company TQM strategies and their policies and procedures for success of quality change. Employees readiness towards quality change are studies with an structured questionnaire.